Help with Kiluni
We answer questions about the app directly. This page is accessible without an account and without signing in.
Direct contact
We usually reply within one working day. Please tell us which device and which app version you are using, that speeds things up.
Frequent questions
How do I open the parents area?
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Tap the child picture at the top right, then the gear icon and “For grown-ups” → “Parents area”. There you enter your parent code; without a code, a question appears that requires adult knowledge.
How do I change permissions for microphone, camera or notifications?
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In the parents area under “Consent & permissions”. Every permission can be granted individually and withdrawn individually. The system permission for it also sits in your device settings.
How long are conversations stored, and how do I change that?
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By default 90 days, after which histories are deleted automatically. In the parents area you can change the retention and switch the automation off.
How do I manage or cancel the subscription?
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Subscriptions run through the App Store or Google Play. You cancel and change the payment method in the subscription settings of your store account. In the parents area you can see the status and restore purchases on a new device.
How do I delete my child profile?
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In the parents area at the child profile via “Delete profile”. What is deleted and which period applies is shown before you confirm.
Something is not working, or I noticed something.
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Write to support@hillcrownai.com with the device, the app version and a short description. Content you notice can also be reported directly in the app. Questions about data protection are answered here:
The app is provided by HillcrownAI GmbH, Brüsseler Straße 6, 67657 Kaiserslautern, Germany. Managing director: Oliver Mauckner. Kaiserslautern local court, HRB 34035.