Deleting data
You can delete your child profile and the data belonging to it at any time – in the app or by email.
App: Kiluni · Provider: HillcrownAI GmbH, Brüsseler Straße 6, 67657 Kaiserslautern, Germany.
Deleting in the app
- Open the parents area: it sits behind „Nur für Eltern“ and a short reading task for adults.
- Select the child profile and tap „Profil löschen“. What is deleted and which period applies is shown before you confirm.
- Confirm. A recovery period of 14 days then runs, during which the deletion can be undone.
Deleting by email
If you no longer have access to the app, an email to our data protection mailbox is enough. Tell us that you want the deletion; we will get back to you and clarify which details we need in order to identify the profile.
What is deleted
- The child profile: first name or nickname, age band, interests and the chosen companion
- The conversation histories of the profile
- Pictures your child has shown
- Game progress and saved lists
What remains
- Purchase receipts and invoice data for as long as statutory retention periods apply
- A running subscription, until you cancel it in the App Store or on Google Play
Periods
- 14 days of recovery period after the deletion in the app
- After that, the data is fully removed from our servers no later than 14 days later
- Independently of this, conversation histories delete themselves after 90 days by default
Deleting is not cancelling
Deleting the profile does not end a running subscription. You cancel subscriptions in the subscription settings of your App Store or Google Play account. If you want both, cancel the subscription first.
Which data Kiluni processes at all is set out in the Privacy policy for Kiluni.